Customer Service Specialist (Maternity Cover) Up to 26k (pro rata) | Temporary | Lichfield (WS13) About The Client Capella Professional are proud to have partnered with a market-leading international logistics provider, supporting businesses both in the UK & overseas. They pride themselves on delivering an impeccable client journey while maintaining transparency and integrity to their client base. Specific Responsibilities

• First point of customer escalation for partners, suppliers & customers both internal and external.

• Ensure that all relevant rate requests and quotes that cannot be processed from the defined rates sheet are escalated to the product team.

• Carry out quarterly/monthly reviews in conjunction with their supervisor for appropriate customers.

• Maintain effective communication between internal departments.

• Liaison with foreign partners.

• Understand and apply the SOPs for relevant customers.

• Organise shipment collections including Ex works for Partners.

• Enter all relevant shipment data including partner shipments into Hellas.

• Plan all export departures cost-effectively.

• Inform relevant departments of special requirements including Partner bookings.

• Identify, respond and address invoice queries in a timely manner and as per agreed SOPs.

• Maintain data quality and file accuracy to company and ISO standards.

• Investigate and resolve all freight discrepancies efficiently with relevant departments.

• Check all hazardous documentation prior to loading and check any discrepancies with DGSA.

• Review stock check sheets on a daily basis and resolve any outstanding shipments.

• Monitor and control track and trace for shipments and inform relevant stakeholders of their status.

• To provide excellent customer service to all relevant customers.

• Liaise directly with the customer to build relationships.

• Raise non-conformances where appropriate.

• Respond to customer concerns and resolve or escalate where appropriate.

• Report daily failures and information to all relevant parties where necessary.

• Provide operational suggestions for improvement.

• Follow the defined company process for claim handling for all potential claims to either resolution or escalation.

• Develop existing business through maintaining and improving high levels of service excellence and quality.

• Actively ensure that defined company processes for the recovery of shipment costs are adhered to.

• To process the System Plus shipments as per the agreed System Plus SOPs via the dedicated System Plus systems and TMS.

Essential Skills

• Maths and English grade (A-C).

• Computer literate and proficient in using Microsoft Office packages.

• Previous customer service experience working in the Freight Forwarding industry (Road Freight desirable).

• A proactive and resilient attitude, displaying a can-do approach to overcoming challenges.

• Keen attention to detail to ensure accuracy and precision in all tasks.

• Ability to execute exceptional customer service and provide a platinum client journey.

• Excellent written and verbal communication skills to convey information clearly and effectively.

Working Hours Monday – Friday / 9.00am-5.30pm Fully office based Benefits

• Forward-thinking office environment.

• Modern and vibrant offices.

• Free on-site parking.

• Prime location to A38, Derby City Centre.

Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

Sales Manager (Gallery Manager) £27,000- £34,000 per annum + commission | Full Time | Newcastle (NE1) Capella Professional is proud to be working with a flourishing and successful art dealership that operates all across the UK with this particular role being based in their exclusive Cheltenham gallery. This opportunity affords the successful candidate the chance to work in an unparalleled creative environment that will see you surrounded by a whole plethora of art pieces from one-off exclusive paintings to intricate and beautiful sculptures. They’re a forward-thinking, modern, and innovative employer and have the ability to take your art sales career truly to the next level. The Role This opportunity is all about relationship building and exhibiting a proactive mindset along with the ability to successfully run a gallery. You will have full autonomy in how you run the gallery and will ensure it’s hitting all required targets from sales, and managing other members of staff to overall day-to-day running. You will be based in their central Cheltenham gallery resulting in dense footfall from existing and prospective buyers. Meeting clients, introducing them to pieces and getting a feel for their taste and art style are just some of the fundamentals you will be carrying out. This is a sales role so the ultimate goal is to secure purchases through relationship building and business development face-to-face in the gallery and utilising their existing database of clients with phone calls and emails. Due to the affluent nature of many of the individuals you will be dealing with, it’s imperative the successful candidate is fully versed in sales with experience in mirroring the customer, objection handling, and sales through exceptional customer service. To complement the basic salary, there is a lucrative commission element to this role which will see you dramatically increase your earnings through hitting sales KPIs and making a success of the opportunity. So if you’re a professional salesperson who is looking for a fresh and exciting challenge or you have experience in the luxury goods market then this role is for you! Hours of work 10.00am – 6.00pm / Weekdays and weekends on rotating shift patterns. Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

Customer Service Executive

Senior Recruitment Consultant Up to £30,000 per annum + comms | Permanent | Nottingham City Centre The Role Capella Professional are delighted to announce that due a record breaking year in 2023, we’re looking to expand our team. As such, we’re on the lookout for an experienced, dedicated and ambitious white collar recruiter who can come in and hit the ground running. We would prefer someone who is geared up with permanent recruitment experience but are open to speaking to candidates who run a successful temp desk also. Due to exciting expansion plans going forward into 2024, we can offer unparalleled career progression and earnings along with a forward thinking, positive and inclusive culture that will allow you to thrive and be heard. Due to the nature of this role, it’s highly desirable for the successful candidate to hold a full clean UK drivers license. Duties & Responsibilities · Business Development – source and convert new clients · Proactive Headhunting – actively go out to market to source top tier talent · Consistent billing – maintain regular billings by filling roles · Account Management – stay in contact with existing/ lapsed clients to secure future business · Conduct sales drops – attend sales meetings on a weekly basis and be able to positively sell and promote our business to prospective clients · Admin – processing timesheets and new starter documents for temp staff · Marketing – consistently come up with fresh and innovative idea to be passed to our in house marketing team Ongoing Progression As Capella is a family run and owned specialist recruitment outfit, you’ll be valued as an individual and not as a number. You are genuinely encouraged and championed to be your authentic self and will regularly be involved in additional aspects of the business including our sister company, Sky Recruitment Solutions who have been successfully operating for over 10 years– this could involve anything from attending national recruitment awards down in London to all expenses paid social events to celebrate business wins. You will be set clear goals and objectives from day 1 of joining the business, if these are met/ exceeded within the allocated timeframe then progression is guaranteed. Simple as that. Working Hours Full Time / Monday – Friday 8.30am – 5.00pm Why You Should Apply: · Excellent opportunity to work for a well respected and specialist recruitment firm with job stability · Competitive salary · 20 days annual leave with bank holidays on top. You’re also given your birthday off each year · Modern city centre office overlooking Nottingham’s historic market square Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

Client Care Coordinator Up to £24,000 per annum | Permanent | Nottingham, NG2 About The Client Capella Professional are proud to have partnered with a market leading fire and security specialist who boasts a client base of renowned brands such as Wagamama’s and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA. Due to the imperative safeguarding line of work our client carries out, it’s essential that the successful candidate is able to acknowledge and appreciate this aspect when approaching their role. This means exceptional attention to detail and the ability to prioritise and juggle multiple workloads is essential as failure to do so could result in fatal consequences. About The Role You will join an established team of 15 dedicated professionals and form part of their vital function in the successful safeguarding of their clients. Relevant industry training will be provided to ensure you’re skilled up to take on the role, however a fundamental understanding of what it means to be a customer service extraordinaire along with the ability to adhere to strict procedures and processes is non-negotiable. With a combination of both inbound and outbound activity, the majority of your workload correspondence will be conducted via email, however a candidate with strong telephony skills would be at an advantage. You will be working with their CRM/ bespoke client portals, maintaining and updating data in an efficient manner to ensure the smooth running of their onsite maintenance division. Essential Skills

• Ability to execute exceptional customer service and provide a platinum client journey.
• Work off your own initiative, prioritising multiple workloads.
• Strong process driven experience with the ability to adhere to rigorous procedures without deviation.
• Exceptional attention to detail to ensure successful safeguarding of clients.
• Strong written and verbal communication skills (email and telephone).
• Ability to perform role as both an individual and part of a wider team.
• Willingness to take ownership of work and fully understand the significance of our clients’ safeguarding practices.
• Being a dedicated point of contact for your assigned clients.
• Experience of adhering to set KPIs (no sales).

Working Hours Monday – Friday / 8.30am – 5.30pm Fully office based Benefits

• Genuine career progression for driven and ambitious individuals.
• Close proximity to the city centre with great local amenities nearby.
• Significant local transport links to allow an easy commute.
• Bright and modern office situated on an exclusive business park.
• Dedicated on-site breakout and social spaces.
• Annual company events supporting work cohesion of different departments.
• Forward-thinking office environment (including casual dress).

Accounts Assistant Up to £30,000 DOE | Permanent | Derby | Office-Based About The Role Capella Professional have partnered up with an established tax and accountancy practice In Derby to find them an experienced Accounts Assistant or a Bookkeeper. You will be working in a small and close-knit team. Our client offers a flexible approach to working hours and is open to applications from all different levels so please feel free to apply. Working hours 09:00-17:00 Monday- Friday (office based) Specific Responsibilities

• Accounts for limited companies and partnership and sole traders.
• Corporation Tax Returns
• Management Accounts
• VAT returns
• Payroll duties
• Bookkeeping

About you

• Previous experience in an accounting role is essential
• Comfortable with working in an office five days a week
• If you have worked in an accountancy practice before this would be an advantage
• AAT level 3 or 4 qualified OR qualified by experience
• Strong understanding of accounting principles and practices
• A proactive and analytical approach
• Proficiency in using accounting software such as Xero, Sage, QuickBooks, Workday, or PeopleSoft
• A well-developed sense of client services
• Excellent attention to detail and accuracy in data entry
• Ability to prioritise tasks and meet deadlines
• Fantastic communication skills, both written and verbal

Working hours 09:00-17:00 Monday- Friday (office based) Benefits

• Free on-site parking
• Career progression on the table
• Opportunity to increase your earnings potential.
• Prime location – links to A38 for access from South Derbyshire, North Derbyshire, and City centre.

If you have a passion for numbers and are an experienced Accounts Assistant, Junior Accountant, or Bookkeeper we want to hear from you! Join our client's team of dedicated professionals and contribute to the success of their organisation. Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

Partner Experience Specialist Permanent | Burton | Hybrid | Full time £23,575 PA About The Role You will be working for a leading telecoms provider who were established in 1988 and are a reputable and recognisable company. We are looking for an upbeat, motivated & enthusiastic Customer Service Executive to join our client based in Burton. The successful candidate will be offering exceptional customer service support to all partners taking accountability to resolve any account queries/commission payments and providing support for pre/post sales. Specific Responsibilities · New partner on-boarding · Managing Incoming partner enquiries (via telephone or PC) · Partner account management · Commission and account administration · Partner assistance / query resolution · Technical support · Proactive customer care Desirable · Someone with telecoms experience – capable of outbound proactive contact, not just inbound agent type role. · Previous experience of CRM tools About You · Experience in a commercial environment - ideally some sales experience, but key requirement is sales support experience · An interest in mobile and telecommunications technology would be great as is social media skills · Understanding of basic elements of telephone account management · Commercially astute · Numerate · Assertive and be able to remain calm under pressure · Data entry and query resolution · CRM experience · Proficient in Excel, PowerPoint, word · Proven track record, and success gained in an internal sales or customer service role · Excellent communication and written skills · Commercially astute · Assertive and be able to remain calm under pressure Benefits · Full Training package · Stakeholder pension scheme & life assurance · Health cash plan/ private medical cover · Discount on company products and services · Free on site parking · Modern Offices · Seasonal activities/events · 30 days inclusive of bank holidays increases with length of service · Hybrid working · 10% performance related bonus (after completion of probation) Working Hours Monday – Thursday 09:00am-17:30pm/Friday – 09:00am-15:00pm *Thursday& Friday remote working You will be working in a positive work environment, and they are opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service on all levels, we would love to hear from you. Apply now! Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

Maintenance Operative £10.50 PH | Temp-Perm | Huddersfield(HD2) Capella Professional have partnered up with a highly valued and established client in Huddersfield to find them a self motivated and skilled maintenance operative to be a part of their maintenance team. You'll play a crucial role in ensuring the upkeep of sites mainly based in Huddersfield and Castle Donington. Working hours 09:00-17:30 Monday-Friday (site-based role) Daily Responsibilities · Repairing doors. · Replacing taps and fixing leaks. · Installing network cables. · Setting up CCTV cameras. · Maintaining lighting systems. · PAT testing electrical devices. · Painting and decorating small areas. · Handling minor plumbing and joinery repairs. · Assisting with office moves. · Clearing footpaths and driveways. · Assembling furniture. · Simple air-con filter changes. · Maintaining the exterior of our properties. · In addition to these hands-on tasks, you will also manage daily administration and updates on our help-desk system, collaborate with various departments, and effectively manage your workload. About you · Be a problem solver. · Prioritise safety and adhere to health and safety guidelines. · Have excellent communication skills to work with other contractors and team members. · Demonstrate resourcefulness and self-motivation. · Manage tasks efficiently and meet deadlines. · Have flexibility to work weekends and evenings as needed. · Be willing to travel to multiple sites to support our client's business needs. · Experience in plumbing, decorating, and electrics will be a definite advantage. Benefits

• Healthcare cash plan,
• Free on-site parking
• Holiday purchase scheme
• Career progression on the table
• Collaborative and dynamic approach to training
• Staff discount on products

Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

Internal Sales Account Manager( Amazon Vendor Central & E-commerce) Up to £35k DOE | Permanent | Alfreton About The Role Our highly valued and rapidly growing client are recruiting for an experienced internal sales account manager to join their sales team in Alfreton. You will be working for an award-winning family-run business with over 30 years’ experience in the footwear industry. Our client has seen consistent growth year on year and have a forward- thinking and innovative approach. The key aspect of this role will be to manage our client’s biggest account amazon vendor central and their e-commerce-based resellers. Working Hours 8:00 until 16:30 or 9:00 until 17:30 Monday- Friday with some flexibility offered. Specific Responsibilities · Taking complete ownership for our Amazon Vendor platform and management of all e-commerce-based resellers. · Managing product setup process - collating, uploading, and maintaining relevant assets. · Overseeing Amazon case management and troubleshooting any issues with product listings. · Building AMS campaigns and ensuring they are carried out within budget to achieve performance targets. · Managing campaigns, vouchers, and strategic plans for key events such as Prime Day. · Ensure that assets used across the Amazon marketplace and other eCommerce platforms are of high quality and best in class. · Collaborate with Marketing and Creative teams to tailor content for Amazon product pages. · Work closely with the senior management team to identify and launch on new eCommerce platforms, UK and Globally. About you · At least 3 years proven successful experience working with Amazon and full working knowledge of Amazon Vendor & Seller Central in the UK. · Intermediate Microsoft Office with advanced knowledge of excel and data analysis required. · Proven experience in understanding nuances of Amazon trade to manage effectively. · Keen eye for detail, with strong sales and marketing skills. · Ability to travel as needed for client meetings or industry events. Desirable · Experience in running customer facing review meetings and conducting presentations. · Willingness to attend all expenses paid trade events and customer meetings. · A recognised qualification in Sales Why work for our client? · Annual Bonus · 23 days holiday + bank holidays · Long service award – 3 years in service to have an extra 2% pension contribution paid. · Job security · Career Progression · Option to buy 3 additional holidays per year. If you feel you meet the above requirements and have a passion for account management and genuinely want to drive the business forward, please apply today and one of our friendly consultants will be in touch! For more information on Capella Professional and our live vacancies, please visit our website: www.capellaprofessionalrecruitment.co.uk Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/

• Follow up new business opportunities via email or telephone.
• Ensure any referrals are dealt with in an according manner.
• Identify and develop new business leads across the different areas, including IT software, printers, Phone systems, Door access & CCTV.
• Phoning potential customers
• Researching a pipeline of customers to know your target audience and be aware of new business opportunities that may be opening.
• Working proactively to secure business before competitors.

• Hardworking – someone who wants to do well and thrives off success
• B2B experience – field sales experience is essential.
• Experience working within a IT software environment
• Proactive approach
• Telesales would be advantageous
• Must have driving licence

• 30% commission
• Structured targets to work in line with salaries (e.g. £25,000 salary would have a £5,000 target per month, £30,000 would have a £10,000 target per month).
• 20 days holiday with an additional day for each completed year (capped at 25 days).
• Career progression

Facilities Manager Up to £50,000 per annum | Permanent | Huddersfield, HD2 Due to expansion of the business our client is looking to recruit an experienced Facilities Manager to lead the team and provide guidance at their Huddersfield site and support their additional sites. Our client is a market leading ecommerce retailer based in Huddersfield, they have warehouses located in Huddersfield and Castle Donington. The main aspect of this role is to oversee the maintenance and upkeep of our buildings, grounds, and infrastructures and you will also be responsible for ensuring that our facilities are properly maintained, clean, and safe. You will manage a team of internal maintenance staff, coordinate with external contractors, and develop strategies to improve efficiency and reduce costs. Responsibilities: Manage the day-to-day operations of the facilities/internal maintenance team, including task assignment, staff supervision, and performance management. Take ownership of all planned preventative maintenance (PPM) services for our sites. Coordinate and ensure timely and cost-effective completion of reactive maintenance tasks across the sites. Consult with stakeholders to understand their needs and discuss required work. Maintain a comprehensive understanding of equipment and service agreements to facilitate proper repair and maintenance processes. Ensure compliance with government regulations, health, and security standards, and promote a safe working environment. Oversee minor facilities projects and associated remedial works. Develop building plans to enhance staff efficiency and reduce costs. Ensure timely procurement of required parts to facilitate on-time and complete job completion. Plan and manage an effective estate-wide waste management and recycling solution. Drive continuous improvement initiatives across all areas of facilities management. Generate and report on key performance indicators (KPIs). Maintain departmental standard operating procedures (SOPs). About you Excellent communication and influencing skills, both verbal and written. Ability to collaborate effectively with individuals from various departments and external contractors. Strong analytical and problem-solving abilities. Commercially astute able to deliver projects within budget using in-house skills where possible. Able to read and interpret engineering drawings. Good decision-making skills, with the flexibility to reprioritise tasks and break-fix jobs as needed. Experience in supervising teams and managing projects. Strong team player with a can-do attitude. Commercial awareness and capital expenditure (CapEx) experience. Effective time management skills, with the ability to handle a complex and varied workload. Proficient in generating and analysing reports based on set KPIs. Qualifications and Experience Proven experience in Facilities Management, Engineering, or a related field Demonstrated knowledge of maintenance practices, health, and safety regulations, and building codes. Proficiency in using facilities management software and tools. Varied PPM and Break Fix management experience Experience in managing a team and KPI'S If you are interested then please apply online and we will get back to you. As of 25th May 2018, the Data Protection law is changing, therefore before we can help you to find employment, we will need confirmation from you to allow us to hold your data (name and number) for us to get in contact with you if required (details of our Privacy Notice will be available on our website prior to 25th May 2018). Once we have registered your details, we will need you to agree to our Data Protection Policies as we may then require more sensitive data such as ID, bank details and employment details. For more information on Capella Professional, visit our website: www.capellaprofessionalrecruitment.co.u